Acceptable Use Policy (AUP)
Clan Solutons™ and Hosting Services is dedicated to providing top quality
service at a very affordable price. The conditions which follow
are necessary to ensure that we may continue to provide the
best possible service to all of our customers whilst at the
same time satisfying our legal and ethical responsibilities.
Failure to follow any condition will be grounds for immediate
account deactivation without notice.
Clan Solutions™ and Hosting Serives will be
the sole arbiter as to what constitutes a violation of any
of these provisions.
Activity which results in the suspension or deactivation of
an account will result in a forfeiture of all fees paid. Complaints
made regarding abuses of an account will be investigated and
if found guilty will be grounds for immediate suspension.
To report suspected abuses or any violations of these policies,
please contact us via email.
ILLEGAL USAGE
Clan Solutions™ and Hosting Services servers may be used for lawful purposes only.
Transmission, storage, or distribution of any information,
data or material in violation of any applicable law or regulation
is prohibited. This includes, but is not limited to: copyrighted
material, trademark, trade secret or other intellectual property
right used without proper authorization, and material that
is obscene, defamatory, constitutes an illegal threat, or
violates export control laws. Examples of non-acceptable content
or links: Pirated software, Hackers programs or archives,
Warez sites, MP3, and IRC bots. The subscriber to
Clan Solutions™ and Hosting Services service agrees to indemnify and hold harmless
Clan Solutions™ and Hosting Services from any claims resulting from the use of the service
that damages the subscriber or any other party.
Clan Solutions™ and Hosting Services will be the sole arbiter as to what constitutes a violation
of this provision.
ILLEGAL CONTENT
Clan Solutions™ and Hosting Services does not allow background Daemons such as IRC
bots; eggdrop; BitchX; XiRCON; and any other program that
interferes with normal server operation. No warez is allowed.
Web proxies are not tolerated. This includes NPH-Proxy, and
web proxy. If your site is found to hold any proxy files,
your account will be suspended and the account holder will
be issued a fee of $50 USD. When using an account with shell access,
you are not allowed to run ANY servers or services on the
Clan Solutions™ and Hosting Services network. Servers are defined as perlbots, proxies,
BitchX, psyBnc, root exploits, DDoS scripts, Shoutcast servers,
etc. Running any of these will face an immediate suspension,
and users will be subject to a fine no less than $50.00 USD,
and no more than $100.00 USD.
Clan Solutions™ and Hosting Services reserves the right
to terminate an account for these activities also.
SERVER RESORCES
Any website that uses a high amount of server resources (such
as, but not limited to, CPU time, memory usage, and network
resources) will be given an option of either paying extra
for a dedicated server / semi-dedicated server (which depends
on the resource needed).
Clan Solutions™ and Hosting Services shall be the sole arbiter
of what is considered to be a high server usage level.
SOFTWARE DISTRIBUTION
Clan Solutions™ and Hosting Services' web hosting accounts are not to be used for the purposes of
distributing software and multimedia products. If you wish
to distribute software and/or multimedia files, please contact
sales@clan-solutions.com for special arrangements.
FILE USAGE & STORAGE
Clan Solutions™ and Hosting Services web hosting accounts are not to be used for the
purposes of distributing and/or storing an unusual amount
of files.
We are a web hosting company, not a remote file
storage company. When any web site's disk space usage for
storing the files exceed 70% of its total usage, either in
terms of total size or number of files, will be deemed to
be using unusual amount of files. At that point, if we find
that those files are illegal or harmful in any way, you will
be notified. If you do not have any negative intentions such
as causing harm to our server or to others with the files
you keep, then you have nothing to worry about.
CHAT ROOMS
Clan Solutions™ and Hosting Services does not provide nor allow chat rooms on shared
hosting enviroments. You may elect for a dedicated server
to run a chat room efficiently.
IRC
Clan Solutions™ and Hosting Services does not allow IRC or IRC bots to be operated
on our shared, reseller or dedicated servers.
SECURITY
Users are prohibited from violating or attempting to violate
the security of the
Clan Solutions and Hosting Services Network. Violations of system
or network security may result in civil or criminal liability.
Clan Solutions™ and Hosting Services will investigate occurrences, which may involve
cooperation with law enforcement authorities in prosecuting
Users who are involved in such violations. These violations
include, without limitation:
1) Accessing data not intended for such user or logging into
a server or account, which such user is not authorized to
access,
2) Attempting to probe, scan or test the vulnerability of
a system or network or to breach security or authentication
measures without proper authorization,
3) Attempting to interfere with service to any user, host
or network, including, without limitation, via means of overloading,
"flooding", "mail bombing" or "crashing",
4) Forging any TCP/IP packet header or any part of the header
information in any e-mail or forum posting,
5) Taking any action in order to obtain services to which
such User is not entitled,
6) Attempting to couple many hosting packages together to
take advantage of massive space or bandwidth allocations,
Each hosting package purchased is unique to a domain name
and use - you are not allowed to purchase multiple plans to
obtain combined bandwidth & space.
Clan Solutions™ and Hosting Services will stop
such transactions and label them as deceptive. We have an
upgrade path for all services and we can often times work
out special deals for users if they ask us for the assistance.
Violations of system or network security are prohibited, and
may result in criminal and civil liability. Examples include,
but are not limited to the following: Unauthorized access,
use, probe, or scan of a systems security or authentication
measures, data or traffic. Interference with service to any
user, host or network including, without limitation, mail
bombing, flooding, deliberate attempts to overload a system
and broadcast attacks. Forging of any TCP-IP packet header
or any part of the header information in an email or a newsgroup
posting.
SERVER ABUSE
Any attempts to undermine or cause harm to a
Clan Solutions™ and Hosting Services server or customer of
Clan Solutions™ and Hosting Services is strictly prohibited.
Any sub-networks of
Clan Solutions™ and Hosting Services and dedicated servers
must adhere to the above policies. The failure to meet or
follow any of the above guidelines are grounds for account
deactivation. We reserve the right to remove any account without
prior notice.
CLIENT RESPONSIBILITY
The client is responsible for all activity originating from
the account unless proven to be a victim of outside hacking
or address forgery. The client is responsible for securing
their username/password. The client assumes responsibility
for all material on their site that may be put on by a third
party (such as the usage of Free For All links pages). Use
of
Clan Solutions™ and Hosting Services service requires a certain level of knowledge
in the use of internet languages, protocols, and software.
This level of knowledge varies depending on the anticipated
use and desired content of the web space by the client. The
following examples are offered: Web Publishing: requires knowledge
of HTML, properly locating and linking documents, FTPing Web
contents, graphics, text, sound, image mapping, etc. FrontPage
web publishing: knowledge of the FrontPage tools as well as
Telnet and FTP understanding and capability. CGI-Scripts:
requires a knowledge of the UNIX environment, TAR & GUNZIP
commands, Perl, CShell scripts, permissions, etc. Mail: a
use of mail clients to receive and send mail, etc. The client
agrees that he or she has the necessary knowledge to create
and maintain their web space. Client agrees that it is not
the responsibility of
Clan Solutions™ and Hosting Services to provide this knowledge
or support outside matter specific to
Clan Solutions™ Hosting Services servers.
BACKUPS
Clan Solutions™ and Hosting Services takes extreme steps to maintain system integrity.
However,
Clan Solutions™ and Hosting Services shall not be held responsible for loss
of data due to any cause. To ensure the highest level of data
protection,
Clan Solutions and Hosting Services recommends that "ALL" information be
backed up on your own computer. As with any data that you
hold a high importance to, it should be in more than one location
at all times. All
Clan Solutions™ and Hosting Services data backups are designed against
hardware failure not customer user error.
ACTIONS TAKEN
The failure by a customer to meet or follow any of the above
policies/terms is grounds for account deactivation.
Clan Solutions™ and Hosting Services will be the sole arbiter as to what constitutes a violation
of the AUP.
Clan Solutions™ and Hosting Services reserves the right to remove any
account without prior notice.
When
Clan Solutions™ and Hosting Services becomes aware of an alleged violation of its AUP,
Clan Solutions™ and Hosting Services will initiate an investigation. During the investigation,
Clan Solutions™ and Hosting Services may restrict a customer's access in order to prevent further
potentially unauthorized activity. Depending on the severity
of the violation,
Clan Solutions™ and Hosting Services may, at its sole discretion, restrict, suspend, or terminate
a customer's web hosting account and/or pursue other civil
remedies. If such violation is a criminal offense,
Clan Solutions™ and Hosting Services will notify the appropriate law enforcement authorities of
such violation.
Clan Solutions™ and Hosting Services does not issue credits for outages incurred through service
disablement resulting from AUP violations.
Clan Solutions™ and Hosting Services customers agree to indemnify and hold harmless
Clan Solutions™ and Hosting Services from any claims resulting
from the use of our services that damages them or any other
party. The
Clan Solutions™ and Hosting Services service is provided on an as is, as available basis without
warranties of any kind, either express or implied, including,
but not limited to, warranties of merchantability, fitness
for a particular purpose or non-infringement.
Clan Solutions™ and Hosting Serives expressly disclaims any representation or warranty that the
Clan Solutions™ and Hosting Services service will be error-free, secure or uninterrupted. No oral
advice or written information given by
Clan Solutions™ and Hosting Services,
its employees, licensors or the like, will create a warranty;
nor may you rely on any such information or advice.
Clan Solutions™ and Hosting Services and its partners and suppliers will not be liable for any
cost or damage arising either directly or indirectly from
any transaction or use of the service.
MODIFICATION
Clan Solutions and Hosting Services reserves the right to add, delete, or modify any provision
of this policy at any time without notice.
REFUSAL OF SERVICE
We reserve the right to refuse, cancel, or suspend service
at our sole discretion.
