Terms of Service (TOS)

PRIVACY
Clan Solutions™ and Hosting Services, LLC. will not sell, distribute, reveal, or otherwise make available any customer information. We contribute our time and help to anti-spam. Should we need to contact you directly regarding your specific account or service we will do so via email only.

30 DAY GUARANTEE STATEMENT
If for any reason you are unhappy with the services you receive from Clan Solutions™ and Hosting Services during the first 30 days of service, you may request in writing via email that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are cancelling (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.
***Game servers do not qualify for the 30 day refund. You will have 5 days to decide if servers fail to meet your expectations.

NEW ACCOUNTS
All new web hosting accounts purchased on our order page are set up manually by our staff and you will receive details via email including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Clan Solutions™ and Hosting Services, this process may sometimes be delayed.

DOMAIN NAMES, DOMAIN TRANSFERS
In order for your domain name to point to the Clan Solutions™ and Hosting Services server your new account is on, you must change your DNS (Domain Name Servers) at your registrar. This process is not known as a domain transfer. Clan Solutions™ and Hosting Services will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Clan Solutions™ and Hosting Services does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk.

PAYMENTS
When you subscribe to our services, you are subscribing to a pre-paid service. All payments will be charged to an approved credit card (Visa, Mastercard, American Express) or debit card that is approved. Accounts 1 day past due will be disabled. Accounts 5 days past due will require a $20.00 USD fee to enable. We only accept credit cards, check (debit) cards or PayPal for payment of services. Yearly plans renew automatically and are charged to the most recently updated credit card on file. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Please address any questions regarding payment to billing@clan-solutions.com.

CANCELLATIONS
If you wish to cancel your services, you must email our billing department at billing@clan-solutions.com with your request. If you cancel your account and your payments still continue for any reasons such as 1) by fault of Clan Solutions™ and Hosting Services staff 2) by fault of the credit card processor 3) by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.

OVERAGE CHARGES
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. Our Automated Billing System will charge your card automatically if your account uses / requires more resources then allocated. You must keep your email address updated within your Ensim Admin Control Panel , so that you may receive an email when your account reaches certain limits determined solely by our system at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system may suspend your site if your allotments on bandwidth or disk space are exceeded.
Bandwidth overages will be charged at a rate of $0.20 per Megabyte used.

REFUNDS / ACCOUNT TERMINATION
If, for any reason, Clan Solutions™ and Hosting Servers fails to deliver said services, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces Clan Solutions™ and Hosting Services to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.

CONTENT
Clan Solutions™ and Hosting Services believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their files): racism or prejudice due to color, creed, or belief; profanity or obscene language towards anyone but yourself; any violent/malicious content. We do allow legal adult content. We prefer that you self-govern your content and are responsible as to what your website provides. We do not have the resources and time needed to govern our servers constantly which have growing and evolving content. However, if Clan Solutions™ and Hosting Services is made aware of any questionable content on a Clan Solutions and Hosting hosted site, we will address the concerns directly with you and seek an amiable resolution. If anyone contacts us about content they have found on a Clan Solutions™ and Hosting Services server that copyrights their own material or that they wish to be removed, we require legal documentation to take any further action.

OPT-IN EMAIL MARKETING
If you choose to engage in marketing your site and/or services via email please heed the following. The only permitted form of email marketing is that in which the list is "opt-in". By definition, opt-in is where people provide you with their email address specifically requesting to be on your email list for information about your site and/or service. If we find your account trasnmitting email to persons that did not authorize such activity, that is grounds to suspend and terminate your site. Note: On the flip side, the joining of an opt-in email list does not guarantee the legitimacy of such a list. Please contact us before taking any steps so that you will not be a victim of spam from second and third parties of such lists.

UCE, UBE, SPAM
Clan Solutions™ and Hosting Services has a zero tolerance policy regarding unsolicited commercial email (UCE) and unsolicited bulk email (UBE) also known as "spam". Spam is the act of sending unsolicited email. You will be cited with UCE/UBE abuse if you send any email to persons who have not specifically asked to receive email from you. The sending origin of such email is irrelevant. If your Clan Solutions™ and Hosting Services hosted site is referenced in any way within such an email, then you will be cited for UCE/UBE. Upon confirmation of abuse, any Clan Solutions™ and Hosting Services' customer engaging in this practice will have their service suspended and terminated immediately without refund. Not only does spam place a strain on the server that can negatively effect that server's uptime record and performance record, you subject that server to be blacklisted.

LIABILITIES
Clan Solutions™ and Hosting Serives makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Clan Solutions™ and Hosting Services be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products provided through your web site. We are not responsible for any content on any server in our network and will not take any action against any questional material or action until the website in question is brought to our attention through email.